FREQUENTLY ASKED QUESTIONS

Where does No. 3 Clive Road source its tea?

We source our teas from the finest tea producers in Assam, Darjeeling, Kangra, Nilgiri.

Where are No. 3 Clive Road teas blended?

No. 3 Clive Road, together with a master tea blender, makes unique, hand crafted tea blends here in New Delhi.

Are No. 3 Clive Road teas organic?

No. 3 Clive Road sources organic ingredients wherever possible. We strive to source the best quality ingredients available in India.

Do you use artificial flavouring in No. 3 Clive Road teas?

We do not use any artificial ingredients in No. 3 Clive Road tea blends. All of the ingredients are natural and sourced in India.

Are No. 3 Clive Road teas suitable for vegans?

All of No. 3 Clive Roads products are suitable for vegetarians and vegans.

How long does No. 3 Clive Road tea stay fresh?

The shelf life of tea averages two years when kept in an airtight, dry container and out of direct sunlight.

What is the best way to store no. 3 Clive Road tea?

Tea is best stored in a dark and cool place in an airtight container. It is important to remember that tea absorbs scents, so make sure to keep it away from perfume and other spices.

How many cups of tea will 100 grams make?

There are roughly 60 teaspoons in 100 grams of tea. One teaspoon can make 2 cups of tea. Full leaf and can be brewed for several infusions.

I have received a broken or damaged item/wrong item/something missing from my order.

Sorry to hear this! Please contact our Customer Service team at [email protected] or +917703839229 on WhatsApp and we shall get back to you as soon as possible.

I am having trouble placing an order. Who can help me?

Please contact our Customer Service team at [email protected] or +917703839229 on WhatsApp.

Has my order gone through successfully?

If you have received a confirmation email then your order has been received by No. 3 Clive Road and shall be processed.

Can I change my order once it has been placed?

Orders are processed on the same day. To change or cancel an order, please get in touch with us at [email protected] or +917703839229 on WhatsApp as soon as possible.

What payment types does No. 3 Clive Road accept online?

We accept Visa, Mastercard and Amex. We also accept COD for pan-India orders.

Is my personal information kept safe with No. 3 Clive Road?

Yes. No. 3 Clive Road does not keep hold of any of your banking details. Please have a look at our Privacy Policy.

Can I track my order?

Once your order has been placed you shall receive a confirmation email and a tracking number.

I haven't received my order yet.

We are sorry to hear this. Please do check your tracking number. If this is not working, please contact us on [email protected] or +917703839229 on WhatsApp.

Where do you ship No. 3 Clive Road products from?

All of No. 3 Clive Road tea is shipped from our tea atelier in New Delhi, India.

How long will my order take to arrive?

No. 3 Clive Road ships online orders within 24-48 hours of receiving them. National holidays will also delay shipments.

What are No. 3 Clive Road shipping costs?

Our flatrate for domestic shipments is INR 150 and international shipments is INR 3000.

Do you ship internationally?

We ship worldwide! Our flatrate shipping charges for international orders are INR 3000. We offer same-day processing of all International orders.

Will I have to pay duties or taxes on my order?

All No. 3 Clive Road products are inclusive of GST. There shall be no additional taxes added at check out.

Can I return or exchange my order?

At this time we do not accept any returns or exchanges. If you have any problems with your order, please contact us at [email protected] or +917703839229 on WhatsApp.

Do you offer wholesale?

Yes! Please contact us on [email protected] for further information.